About MAIT
What is MAIT and what does it do? Micro Aegis International Technologies (MAIT) is a UAE-based IT solutions company headquartered in Abu Dhabi, providing smart, scalable, and secure technology services to businesses across Dubai, Abu Dhabi, Sharjah, and the wider GCC region. Our core offerings span custom app and web development, SEO, POS systems, application performance monitoring (APM), virtual reality solutions, AI-powered customer engagement, and a suite of enterprise systems. We also serve as an authorized distributor and reseller of globally recognized technology platforms including eG Innovations, ConnectNow.ai, and Real Variable.
How long has MAIT been in business? MAIT has been delivering IT services since 2014, giving us over 10 years of hands-on experience building and supporting technology solutions for businesses across the UAE. That depth of local market experience means we understand both the technical requirements and the commercial realities that UAE businesses face.
Where is MAIT located and which areas do you serve? Our office is located at 16 Al Isayfir 2 St, Musaffah M33, Abu Dhabi, UAE. We actively serve clients across Abu Dhabi, Dubai, Sharjah, and the broader UAE, with project delivery capabilities extending to the GCC region and international markets through our overseas delivery operations.
What industries does MAIT work with? We work across a wide range of sectors including retail and e-commerce, banking and financial services, healthcare, hospitality and tourism, government and public sector, education and eLearning, real estate, and manufacturing. Many of our technology solutions — including APM, ConnectNow.ai, and our enterprise systems — are specifically designed to address the unique operational requirements of these industries in the UAE.
Who are MAIT’s certified technology partners? MAIT is an authorized and certified distributor of three globally recognized technology platforms: eG Innovations (enterprise-grade application performance monitoring software ranked #1 by SoftwareReviews), ConnectNow.ai (AI-powered omnichannel customer engagement), and Real Variable (business automation and operational intelligence products). These partnerships allow us to bring enterprise-caliber tools to UAE businesses with the benefit of local implementation expertise and support.
App Development
What types of mobile apps does MAIT develop? We develop custom mobile applications for both Android and iOS platforms, covering everything from customer-facing apps and internal business tools to e-commerce applications and industry-specific solutions. Our process includes UI/UX design, development, testing, deployment to app stores, and ongoing maintenance and support after launch.
Do you build apps for both startups and established businesses? Yes, we work with businesses at any stage. Startups benefit from our ability to build scalable foundations quickly, while established businesses rely on us for custom integrations, feature expansion, and maintaining existing applications. Our development approach is tailored to your budget, timeline, and technical requirements regardless of company size.
What does the app development process look like? We follow a structured three-stage process: we begin by discussing your business goals, analyzing requirements, and identifying the right solution; we then develop a handcrafted, customized application optimized for performance and scalability; and finally we deliver the completed project with smooth deployment and measurable results. Throughout the process your team remains involved through regular updates and review stages.
Do you provide app maintenance after launch? Yes, app maintenance and support is an ongoing service we provide post-launch. This covers bug fixes, OS compatibility updates, performance optimization, and feature additions as your business grows and requirements evolve.
Web Development
What kinds of websites and web applications does MAIT build? We build corporate and business websites, custom web applications, e-commerce platforms, and SaaS-based web solutions. All websites we develop are responsive (mobile-friendly), SEO-optimized from the ground up, and built to perform well in search results — not just look good visually.
Can MAIT redesign or upgrade my existing website? Yes, we handle website redesigns, performance improvements, and migrations as well as new builds. Whether your current site is outdated, slow, or underperforming in search, we can audit what you have and recommend the right path forward — a refresh, a rebuild, or targeted technical improvements.
Do you provide website maintenance after the site goes live? Yes, website maintenance is part of our service offering. This includes content updates, plugin and security updates, performance monitoring, and technical support to keep your site running reliably after launch.
SEO Services
What SEO services does MAIT offer? Our SEO services cover the full spectrum: keyword research and strategy, on-page SEO optimization (titles, headings, content, meta data), technical SEO (site speed, crawlability, schema markup), link building and backlink strategy, and ongoing SEO performance reporting. We take a structured, data-driven approach rather than shortcuts that risk penalization.
How long does it take to see SEO results? SEO is a medium to long-term investment — meaningful improvements in rankings and organic traffic typically take 3 to 6 months depending on your industry, competition, and the current state of your website. We track progress through regular reporting so you can see exactly what’s improving and where effort is focused.
Do you provide SEO for both Arabic and English audiences? Contact our team to discuss your specific language and audience requirements. Given our UAE market experience and multilingual project history, we can advise on the right keyword and content strategy for your target demographic.
POS Software
What POS solutions does MAIT provide? MAIT provides retail and restaurant POS solutions that cover billing and payment processing, inventory and stock management, sales reports and analytics, and multi-branch management. Our POS software is designed for UAE-based businesses and can be configured for a range of retail types including pharmacies, gold shops, salons, restaurants, and general retail.
Is the POS software compliant with UAE VAT and digital invoicing requirements? Our POS solutions are built with UAE regulatory requirements in mind, including VAT-compliant invoicing. Contact our team to discuss specific compliance requirements relevant to your industry and emirate, as certain sectors have additional obligations around digital receipts and tax reporting.
Can the POS system support multiple branches? Yes, our POS software supports multi-branch operations with centralized inventory visibility, inter-branch stock transfers, and consolidated reporting. This makes it suitable for retail businesses managing inventory and sales across more than one location.
APM Services (eG Innovations)
What is APM and why do UAE businesses need it? Application Performance Monitoring (APM) is the practice of continuously tracking the health, speed, and reliability of your business-critical applications and IT infrastructure. In the UAE’s fast-moving digital environment, reactive troubleshooting — fixing problems after users complain — leads to revenue loss, SLA breaches, and damaged customer trust. A purpose-built APM solution detects and diagnoses issues before end-users are impacted.
Why does MAIT use eG Innovations specifically? eG Innovations’ flagship product, eG Enterprise, has been independently ranked the number one APM tool by SoftwareReviews based on verified reviews from over 700 enterprise IT professionals globally. It is trusted by organizations including eBay, Samsung, Humana, and T-Mobile. As the authorized eG Innovations reseller in the UAE, MAIT brings this enterprise-grade platform to local businesses backed by our own certified implementation expertise and on-the-ground support.
What does eG Enterprise monitor? eG Enterprise provides single-pane-of-glass visibility across your entire IT stack — user experience and real user transactions, application tiers, virtual machines, servers, cloud infrastructure (AWS, Azure, hybrid), databases, networks, and storage. AI-powered anomaly detection and root cause diagnosis reduce alert fatigue and mean your IT team spends less time firefighting and more time on strategic work.
Does deploying eG Enterprise require changes to our existing application code? No. eG Enterprise uses byte-code instrumentation to monitor Java and .NET applications, capturing method calls, transactions, and queries without requiring any changes to your source code. This makes deployment significantly smoother and less disruptive than many competing APM tools.
What deployment options are available for APM? eG Enterprise can be deployed on-premises, as a cloud-based SaaS solution, or in hybrid environments. MAIT configures the deployment model that best fits your existing infrastructure, compliance requirements, and operational preferences.
Which industries benefit most from MAIT’s APM services? Our APM solutions are particularly impactful for banking and financial services (real-time transaction processing and core banking reliability), healthcare (uninterrupted access to clinical systems and EHR platforms), government (availability of citizen-facing digital services), retail and e-commerce (peak traffic performance), education (LMS and virtual classroom uptime), and manufacturing (ERP and SAP performance monitoring).
AI Services — ConnectNow.ai
What is ConnectNow.ai and what can it do for my business? ConnectNow.ai is an AI-powered omnichannel customer engagement platform that enables businesses to handle sales queries, support requests, and customer interactions through AI chat agents, live video, voice, and messaging — 24 hours a day, 7 days a week. It integrates with your existing CRM to give agents full customer context without switching platforms. MAIT is the authorized distributor of ConnectNow.ai in the UAE.
Is ConnectNow.ai suitable for small and medium businesses, or only large enterprises? ConnectNow.ai is built to scale for businesses of all sizes. Whether you’re an SME looking to handle customer queries without growing your headcount, or a large enterprise managing thousands of daily interactions, the platform scales to your needs and budget.
What measurable results can businesses expect from ConnectNow.ai? Businesses deploying ConnectNow.ai through MAIT can expect 2x to 4x improvements in sales conversions through 24/7 real-time engagement, a significant reduction in support costs as AI agents absorb high-volume routine queries, faster response times across all channels, and higher customer satisfaction scores from consistent, personalized interactions — all without proportional increases in staffing costs.
How long does it take to deploy ConnectNow.ai for my business? Most businesses are fully operational within a few weeks of engagement, depending on the complexity of your environment and integration requirements. MAIT manages the end-to-end implementation including configuration, CRM integration, staff training, and post-launch support as your local authorized partner.
Why should I work with MAIT as the local distributor rather than purchasing directly? Working with an authorized UAE distributor means you receive localized onboarding tailored to UAE business environments, faster implementation, compliance guidance relevant to the UAE market, and a dedicated local account team for ongoing support — all things that purchasing directly from an overseas vendor typically doesn’t include.
Real Variable Products
What is Real Variable and what products does MAIT distribute? Real Variable is a globally recognized technology platform for which MAIT is an authorized distributor in the UAE. The Real Variable suite includes Real Collab (collaborative workflow tools), Real Traceability (supply chain and product traceability), Real Demand (demand planning and forecasting), Real Warranty (warranty management), and Real Green (sustainability and environmental management tools). Contact our team for details on which product fits your operational challenge.
Enterprise Systems
What enterprise systems does MAIT offer beyond standard IT services? MAIT develops and delivers several purpose-built enterprise platforms including an Award Management System (online nominations, judging workflows, shortlisting, certificates, and audit trails), an Event Management System, a Learning Management System (LMS), an Exam Software platform, and the RESET Learning Bundle for structured organizational learning programs.
Who are the Award and Event Management Systems designed for? These systems are designed for government entities, corporates, industry associations, and event organizers that run structured award programs or large-scale events requiring nominations, judging workflows, scoring, shortlisting, winner publishing, and reporting. They eliminate manual coordination and bring the entire award or event lifecycle into a single managed platform.
Can the LMS and Exam Software be white-labeled for our organization? Contact our team to discuss customization and white-labeling options for our enterprise learning and examination platforms. We have experience deploying these solutions for training organizations and educational institutions across the UAE.
Virtual Reality Services
What virtual reality services does MAIT provide? Our VR services cover custom VR application development, VR training and simulations, VR gaming and entertainment experiences, and VR setup and support for events. VR training simulations in particular are increasingly adopted by UAE businesses in sectors like healthcare, construction, hospitality, and oil and gas as a safer and more cost-effective alternative to traditional hands-on training.
Can VR training simulations replace real-world training environments? VR simulations are highly effective for training scenarios that are dangerous, expensive, or logistically difficult to recreate in a real environment — such as emergency response drills, equipment operation, or customer interaction role-plays. They don’t fully replace all training types but significantly enhance retention and reduce the cost and risk of physical training setups.
Pricing & Getting Started
How does MAIT price its services? Pricing varies based on the service type, scope of work, timeline, and specific business requirements. We don’t apply one-size-fits-all rates — instead, we scope each project based on your actual needs and provide a tailored quote. Contact us via phone, email, or the website contact form to start the conversation.
What information do I need to share to get a quote? When you reach out, it helps to have a brief description of your business, the service or solution you’re interested in, your approximate timeline, and any specific requirements or constraints. The more context you share, the more accurately and quickly we can recommend the right approach and provide a meaningful quote.
How do I start a project with MAIT? Simply reach out via our contact form at mait.ae/contact-us, call us on +971 58 897 9925, or email info@mait.ae. Our team will schedule an initial discussion to understand your goals and recommend the best solution path forward.
Support & Ongoing Partnership
Does MAIT provide support after a project is delivered? Yes, post-delivery support is a standard part of how we work. Whether it’s app maintenance, website updates, APM monitoring continuity, or technical troubleshooting, we remain available as an ongoing partner rather than disappearing after handover.
Can MAIT work with businesses that already have an in-house IT team? Absolutely. Many of our clients have internal IT teams and engage MAIT for specific expertise — whether that’s APM deployment, a custom software build, or SEO — that complements their existing capabilities. We’re flexible in how we integrate with your team’s workflows and communication preferences.
Still Have Questions?
Whether you’re exploring a specific service, comparing technology options, or ready to start a project, our team is happy to talk through your requirements in detail.
Phone: +971 58 897 9925 Email: info@mait.ae Address: 16 Al Isayfir 2 St, Musaffah M33, Abu Dhabi, UAE